An Emergency medical
dispatcher is a professional tele-communicator, who gather information related to medical emergencies, giving assistance and
instructions by voice, prior to the arrival (PAI's) of Emergency Medical Services, dispatching and support of EMS resources responding to an emergency call.
The term Emergency Medical Dispatcher is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International ( APCO ) or International Academy of Emergency Dispatch.
The term Emergency Medical Dispatcher is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International ( APCO ) or International Academy of Emergency Dispatch.
Key
- Answer routine inquiries and
information seeking calls very politely and tactfully with soft and nice
tone.
- Determine dispatch code and
allocate resources related to requirements and pass the information timely
to the Dispatcher for dispatch units in accordance with the established
procedure
- Efficient in using Medical
Priority Dispatch System after training
- Has soft communication skills
& professionalism
- Area Knowledge , tracker
knowledge and its using proficiency
- Multi-tasker.
- Know & follow all the SOPs,
principles and policies which are predefined by department &
organization.
- Continuous personal grooming by
participating in sessions done by any authorized personnel
- Applicable knowledge of Pro-QA
software and other resources used in Emergency Communication Center (ECC).
EMD Certification Course
The Emergency Medical
Dispatcher (EMD) has been recognized as an essential component of EMS systems.
Proper and timely training as well as a sound Medical Protocol are what help
EMDs deliver quality care to the calling public with emergency medical needs.
Over the past era, Priority Dispatch's EMD Certification Course has become the standard for EMD training. The course meets or exceeds all national criteria set by A.S.T.M., U.S. Department of Transportation, National Association of EMS Physicians, and others.
The EMD Certification Course includes Priority Dispatch's EMD Course Manual. Available separately are the Advanced MPDS cardsets, ProQA software, and the Principles of Emergency Medical Dispatch reference textbook.
Participants who complete the 3-day course will be eligible for certification through the International Academy of EMD. To be EMD-certified, the applicant must also be CPR-certified through the National Safety Council, American Heart Association, American Red Cross, European Resuscitation Council, or equivalent. We recommend this training be completed prior to attending the EMD course.
Over the past era, Priority Dispatch's EMD Certification Course has become the standard for EMD training. The course meets or exceeds all national criteria set by A.S.T.M., U.S. Department of Transportation, National Association of EMS Physicians, and others.
The EMD Certification Course includes Priority Dispatch's EMD Course Manual. Available separately are the Advanced MPDS cardsets, ProQA software, and the Principles of Emergency Medical Dispatch reference textbook.
Participants who complete the 3-day course will be eligible for certification through the International Academy of EMD. To be EMD-certified, the applicant must also be CPR-certified through the National Safety Council, American Heart Association, American Red Cross, European Resuscitation Council, or equivalent. We recommend this training be completed prior to attending the EMD course.
Prerequisites and Information:
Initial EMD certification requires the applicant to be able to read and write at a high school graduate or GED level, complete an Academy approved EMD Course in which the applicant will complete a 50-question written certification exam with a score of at least 80%, obtain CPR Certification. Retests are available by phone for a $30 fee.
We recommend that the CPR training be completed prior to attending the EMD course; however, CPR certification completed after the course date will still be accepted. (CPR certification or course completion must meet Red Cross, Heart Association, Resuscitation Council, or DLS equivalent standards.) Academy Certification is valid for two years, beginning the day the test is taken and expiring the last day of that month two years later.
Initial EMD certification requires the applicant to be able to read and write at a high school graduate or GED level, complete an Academy approved EMD Course in which the applicant will complete a 50-question written certification exam with a score of at least 80%, obtain CPR Certification. Retests are available by phone for a $30 fee.
We recommend that the CPR training be completed prior to attending the EMD course; however, CPR certification completed after the course date will still be accepted. (CPR certification or course completion must meet Red Cross, Heart Association, Resuscitation Council, or DLS equivalent standards.) Academy Certification is valid for two years, beginning the day the test is taken and expiring the last day of that month two years later.
Registration includes:
EMD Course Manual
Certification fee and testing with the International Academy of EMD
EMD Course Manual
Certification fee and testing with the International Academy of EMD
8-hours education that
can apply toward other CDE requirements
Successful attendees receive:
Academy Diploma
Official Certificate of Course Completion
Successful attendees receive:
Academy Diploma
Official Certificate of Course Completion
2-year subscription to
the National Journal of Emergency Dispatch
Academy pocket
membership card
International
Academy of Emergency Dispatch
The ( IAED ) International Academy
of Emergency Dispatch is a non-profit standard-setting
organization promoting safe and effective emergency dispatch services
world-wide. Comprised of three allied Academies for medical, fire and police
dispatching, the IAED supports first-responder related research, unified
protocol application, legislation for emergency call center regulation, and
strengthening the emergency dispatch community through education,
certification, and accreditation.
Readable Book on topic available at Amazon
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