Caller’s Emotional Content and Cooperation for Emergency Medical Dispatcher

Introduction:

When a caller is emotional, agitated, afraid, or excited, it is necessary to calm down the caller by EMD (EmergencyMedical Dispatcher) so the caller can hear the EMD’s questions & instructions (PDI’s & PAI’s) given and respond to them appropriately in a critical Situation.

The emotional content and cooperation of the caller is Influenced by:

1. The caller’s situation regulates
2. The manner of questioning or behavior of the EMD.
3. How the questions or instructions are delivered by the EMD.

Emergency Medical Dispatcher ( EMD )

An Emergency medical dispatcher is a professional tele-communicator, who gather information related to medical emergencies, giving assistance and instructions by voice, prior to the arrival (PAI's) of Emergency Medical Services, dispatching and support of EMS resources responding to an emergency call. 
The term Emergency Medical Dispatcher is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International ( APCO ) or International Academy of Emergency Dispatch.