Caller’s Emotional Content and Cooperation for Emergency Medical Dispatcher

Introduction:

When a caller is emotional, agitated, afraid, or excited, it is necessary to calm down the caller by EMD (EmergencyMedical Dispatcher) so the caller can hear the EMD’s questions & instructions (PDI’s & PAI’s) given and respond to them appropriately in a critical Situation.

The emotional content and cooperation of the caller is Influenced by:

1. The caller’s situation regulates
2. The manner of questioning or behavior of the EMD.
3. How the questions or instructions are delivered by the EMD.